The item(s) must be in resalable condition with tags attached to the below address:
TIGERS INTERNATIONAL LOGISTICS BV
FAO B2C Rab Online Returns
2988 CK Ridderkerk
We now offer free returns to all EU countries. Please note that this does not apply to the UK.
To request a pre-paid postage label, please drop us a message with your order number.
Please note, we are not able to accept returns for underwear unless the product is faulty or damaged.
We are currently unable to exchange items and will refund products returned to us under the policy above.
Not ordered from us?
When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle free service.
All Rab® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of an accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. We do however offer a repair service and damages of these kinds can be repaired for a fee, please visit our After Care & Repairs page for more information or to request a repair.
Customers are responsible for shipping items to Rab®. We will then cover the shipping costs back to yourself if the item is deemed to be faulty.