Do I have to pay to return an item?

We do not offer free returns. We feel this encourages unconsidered multiple purchases, which are often returned soiled or damaged. This creates unnecessary cleaning and repair processes, increasing the environmental impact and requiring us to seek an alternative sales outlet for these items.

We ensure that 100% of items returned to us are resold or given a second life.

We do understand that returns are sometimes necessary and want to ensure that you are satisfied with your purchase. So, we offer a subsidized insured return service operated by our preferred courier partner DPD. 

This next-day returns service costs €4.00, of which 50% will be donated by us, to an Outdoors charity based in the European Union.

For 2022/23 our chosen charity partner is the European Outdoor Conservation Association (EOCA) whose sole purpose is to support and fund conservation projects all around the world.  Over the last 13 years, EOCA has funded 121 projects in 54 different countries! You can find out more about their work at https://www.eocaconservation.org/projects.cfm