Magda
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Activity overview
Latest activity by Magda-
Magda created an article,
Can I pay for my repair over the phone?
If you do wish to call us to take payment then we can do so, the best way to do this would be to call our customer service team on 01773 601870 who can then take your card details over the phone.
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Magda created an article,
How do I pay for my repair?
Once a repair has been completed we will send you an invoice via email. This invoice can be paid via card or via PayPal through a link within the invoice.
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Magda created an article,
Do I have to pay to return my item for warranty and repair?
Yes, we do not refund any postal charges for items that are returned for warranty and repair. We do, however, cover the postage back to you if the item is deemed to be faulty and if it was sent to ...
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Magda created an article,
Where do I send my item for warranty?
In the unfortunate event that you find a manufacturing fault with your item and would like it to be inspected under warranty, please fill out our warranty form. In the form please also attach some ...
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Magda created an article,
What does lifetime warranty mean?
Our lifetime warranty is a promise that we make to yourselves. This promise ensures that should your item ever fail due to a manufacturing defect then we will repair or replace the item (at our dis...
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Magda created an article,
What is covered by our warranty policy?
Our warranty policy covers you and your products against any manufacturing defects that may arise during its usable lifetime. Whilst we have great confidence in our products, if you do feel that yo...
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Magda created an article,
How long does it take to have my item repaired?
While we always strive to reduce the waiting time by as much as we can, our first priority is to ensure the repair is done to the highest standards possible and this can sometimes take a lot of tim...
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Magda created an article,
How much will my repair cost?
The cost of any repair is quite subjective, depending on the necessary work to be carried out. When you complete a Repairs Form you can either authorise a repair up to a certain value or you can re...
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Magda created an article,
My Rab item is faulty/damaged. What do I do?
If your item is damaged, please submit a Repairs Form and attach some images of the damage and a member of our team will be in touch with you to see if we can repair your item. If you believe there...
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Magda created an article,
How do I find replacement parts for my Rab products?
For any replacement parts which cannot be found on the Rab store on our website, we would recommend getting in touch with us, one of our team members will assist you with your query.